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terms & conditions

if you have any queries about sizing, your order, our products and services, or if you would like any other information about one square meter, please contact us.

you can send an email to onesquaremeterco@gmail.com
we aim to respond to all emails within 24 hours

payment

you can make secure online payment with the following credit cards:

American Express (Amex)
Mastercard
Master Card
Visa
Visa Electron

we accept payment by iyzico. when paying by iyzico we take payment at the time your order is placed.

shipping

DHL is our courier for all shipments. you will receive an email containing your tracking number once your package has been shipped from our studio, after sewing phase from order date. every clothing has different production process, this information is in FOR ENGLISH section and specific for each clothing in our website.

you may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination country in order to receive your order. these additional fees cannot be collected by us, nor are they controlled in any way by our online store. please remember that this is not the shipping fee: shipping costs are included in the price of your order.

returns

if you have any trouble with your order, please contact with us.

items purchased online may be returned for a refund within 14 days of receiving them.

all items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. one square meter reserves the right to refuse a refund on items deemed not to be resalable. this does not affect your statutory rights in connection with faulty items.